TY  - BOOK
T1  - Sharing hidden know-how : how managers solve thorny problems with the knowledge jam
T2  - -b us non-franchise leadership ;
A1  - Pugh, Katrina B.
LA  - English
PP  - San Francisco, CA
PB  - Jossey-Bass
YR  - 2011
UL  - http://discoverylib.upm.edu.my/discovery/Record/10942
AB  - "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher.
OP  - 248
CN  - HD30.2 P978
SN  - 9780470876817 (hbk)
SN  - 0470876816 (hbk)
KW  - Knowledge management.
KW  - Organizational learning.
KW  - Organizational learning : Management.
ER  -