TY - BOOK T1 - Public speaking : concepts and skills for a diverse society A1 - Jaffe, Clella Iles, 1944-. LA - English PP - Boston, MA PB - Wadsworth YR - 2010 ED - 6th ed. UL - http://discoverylib.upm.edu.my/discovery/Record/15292 OP - 405 CN - PN4121 J23 2010 SN - 9780495566649 (pbk) SN - 0495566640 (pbk) KW - Public speaking. KW - Multiculturalism. ER -