The difficult parent : an educator's guide to handling aggressive behavior - Jaksec, Charles M. (Thousand Oaks, Calif. : Corwin Press, 2005)
A genuine concern for school personnel -- The reactive nature of education -- Confrontational parents and your colleagues -- The RAID approach -- RAID step one : recognizing the potential for a volatile encounter -- RAID step two : assessing your ability to emotionally handle the situation -- RAID step three : identifying your advantages -- RAID step four : diffusing anger during initial approach and greeting -- Putting the RAID approach to work -- The worst-case scenario-- and after -- Four great questions -- Resource A : traumatic stress reactions questionnaire.
Keywords: Parent-teacher relationships -- Handbooks, manuals, etc; Aggressiveness -- Prevention -- Handbooks, manuals, etc; Communication in education -- Handbooks, manuals, etc