TY  - BOOK
T1  - Customer relationship management : how to turn a good business into a great one!
A1  - Roberts-Phelps, Graham.
LA  - English
PP  - London
PB  - Hawksmere
YR  - 2001
UL  - http://discoverylib.upm.edu.my/discovery/Record/159755
OP  - 230
CN  - HF5415.5 R646
SN  - 185418119X
KW  - Customer relations : Management.
ER  -