TY  - BOOK
T1  - Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction
A2  - Thyne, Maree.
A2  - Laws, Eric, 1945-
LA  - English
PP  - New York
PB  - Haworth Hospitality Press
YR  - 2004
UL  - http://discoverylib.upm.edu.my/discovery/Record/251582
OP  - 244
NO  - "Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, volume 5, numbers 2/3/4 2004".
CN  - TX911.3 M27H828
SN  - 0789027542 (hard cover : alk. paper)
SN  - 0789027550 (soft cover : alk. paper)
KW  - Hospitality industry : Management.
KW  - Tourism : Management.
ER  -