TY  - BOOK
T1  - Customer service : skills for success
T2  - Connect, learn, succeed.
A1  - Lucas, Robert W.
LA  - English
PP  - New York, NY
PB  - McGraw-Hill
YR  - 2012
ED  - 5th ed.
UL  - http://discoverylib.upm.edu.my/discovery/Record/358620
OP  - 394
CN  - HF5415.5 L933 2012
SN  - 9780073397115 (pbk)
SN  - 0073397113(pbk)
KW  - Customer services.
ER  -