APA Citation

Donovan, P., & Samler, T. (1994). Delighting customers: How to build a customer-driven organization. London: Chapman & Hall.

Chicago Style Citation

Donovan, Peter., and Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. London: Chapman & Hall, 1994.

MLA Citation

Donovan, Peter., and Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. London: Chapman & Hall, 1994.

Warning: These citations may not always be 100% accurate.