The office : procedures and technology - Oliverio, Mary Ellen; Pasewark, William Robert; White, Bonnie Roe. (Austalia : Thomson South-Western Pub., 2007)
The office in a changing business world -- Office competencies -- Information: a vital business resource -- Communicating in written form -- Communicating orally -- Processing and understanding financial information -- Time and workstation management -- Meetings and travel -- Records management systems -- Managing records -- Processing mail -- Telephone systems and procedures -- Planning and advancing your career -- Working with others -- Glossary.
Keywords: Office practice -- Automation; Office procedures; Office management; Career development