TY - BOOK T1 - Interviewing : theory, techniques and training A1 - Emans, Ben. LA - English PP - Groningen PB - Stenfert Kroese YR - 2004 UL - http://discoverylib.upm.edu.my/discovery/Record/7216 OP - 240 CN - BF637 I5E53 SN - 9789020732801 (pbk) KW - Interviewing. KW - Interpersonal communication. ER -