Ingwer, M. (2012). Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers (1st ed. 2012.). New York: Palgrave Macmillan US : Imprint: Palgrave Macmillan.
Citação norma ChicagoIngwer, M. Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers. 1st ed. 2012. New York: Palgrave Macmillan US : Imprint: Palgrave Macmillan, 2012.
Citação norma MLAIngwer, M. Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers. 1st ed. 2012. New York: Palgrave Macmillan US : Imprint: Palgrave Macmillan, 2012.
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