TY  - THES
T1  - Mediating role of resistance in relationships between organizational culture, change, innovation, and organizational effectiveness in commercial banking sector of Pakistan
A1  - Naveed, Rana Tahir
LA  - English
YR  - 2017
UL  - http://discoverylib.upm.edu.my/discovery/Record/oai:ethesis.upm.edu.my:12174
AB  - The purpose of the current study is to examine the mediating role of organizational
 resistance in the relationship between organizational culture; organizational change
 and organizational innovation with organizational effectiveness of commercial
 banking sector in Pakistan. A total of 380 bankers from six banks (UBL; ABL; MCB;
 HBL and BAF) participated in the current study. A survey was conducted and
 questionnaires were used to collect data from bankers. SPSS, AMOS and PROCESS
 statistical software were used to analyze the data collected.
 The results provide details of descriptive statistics data. 510 sets of questionnaires
 were distributed, but only 380 sets were used for further analysis. Confirmatory factor
 analysis (CFA) is used for every variable conducted to verify the loading factor of
 each and every item. The measurement model and structural model indicate that the
 items in the current structural model fit indices, convergent validity, average variance
 extracted (AVE), composite reliability (CR) and validity. The loading factor of every
 variable reaches the threshold value, AVE values (5.55, 2.09, 0.92, 2.52, and 2.26).
 The CR values are as follow (0.98, 0.98, 0.94, 0.97, and 0.96) and the overall structural
 model can be considered as an excellent model because it fits the indices.
 The seven hypotheses on direct relationships between independent variables to
 mediator and mediator to dependent variables are significant (p < 0.05). Consequently,
 all hypotheses on direct relationships are supported. Moreover, the results show that
 organizational resistance is significant and partially mediate the relationships between
 organizational culture and organizational effectiveness. The results also indicate
 organizational resistance is significant and partially mediate the relationships between
 organizational change and organizational effectiveness. Similarly, organizational resistance is significant and partially mediate the relationship between organizational
 innovation and organizational effectiveness.
 Organizational resistance in the context of studying organizational development,
 change management and organizational behaviors in the banking sector should be
 considered as an important factor, which could contribute to understanding, explaining
 and improving organizational effectiveness of the banking sector. Future researchers
 could bring new perspectives to management practitioners, organizational
 development practitioners, business leaders, bankers as well as change agents in the
 banking sectors. The new perspective should thus consider organizational resistance
 as an undeniable factor among employees and at the same time it can help them to
 improve organizational effectiveness and to achieve the desired outcomes.
ER  -