TY - GEN T1 - Assessing the service and food quality of fast food franchise outlets operating in Malaysia A1 - Abd Rahman, Azmawani A2 - Hashim, Haslinda PB - McGraw Hill YR - 2013 UL - http://discoverylib.upm.edu.my/discovery/Record/oai:psasir.upm.edu.my:31132 ER -