APA Citation

Nik Mohd Masdek, N. R. (2011). Potential antecedents and outcomes of frontline employees’ service recovery performance. Faculty of Economics and Management, Universiti Putra Malaysia.

Chicago Style Citation

Nik Mohd Masdek, Nik Rozana. Potential Antecedents and Outcomes of Frontline Employees’ Service Recovery Performance. Faculty of Economics and Management, Universiti Putra Malaysia, 2011.

MLA Citation

Nik Mohd Masdek, Nik Rozana. Potential Antecedents and Outcomes of Frontline Employees’ Service Recovery Performance. Faculty of Economics and Management, Universiti Putra Malaysia, 2011.

Warning: These citations may not always be 100% accurate.