Okładka

Impact of selected organizational characteristics on psychological and behavioural outcomes of hotel frontline employees

This paper explores a model of the effects of empowerment, training, and reward on frontline employees' service recovery performance, job satisfaction, and turnover intentions. Data were collected using questionnaires. The hotel industry was chosen as the platform being surveyed due to the boun...

Szczegółowa specyfikacja

Zapisane w:

Opis bibliograficzny
Główni autorzy:	Nik Mohd Masdek, Nik Rozana, Abdul Aziz, Yuhanis, Awang, Khairil Wahidin
Format:	Artykuł
Język:	English
Wydane:	Universiti Putra Malaysia Press 2011
Dostęp online:	http://psasir.upm.edu.my/id/eprint/40654/1/8.pdf
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

Podobne zapisy

Potential antecedents and outcomes of frontline employees’ service recovery performance
od: Nik Mohd Masdek, Nik Rozana, i wsp.
Wydane: (2011)

Frontline Employees’ Service Recovery Performance in Malaysian Hotels
od: Nik Mohd Masdek, Nik Rozana
Wydane: (2010)

Frontline Employees’ Service Recovery Performance in Malaysian Hotels
od: Nik Mohd Masdek, Nik Rozana
Wydane: (2010)

Frontline employees' service recovery performance in Malaysian hotels /
od: Nik Rozana Nik Mohd. Masdek.

Evidence of empowerment in hotel industry : the case of hotel front liners in Malaysia
od: Abdul Aziz, Yuhanis, i wsp.
Wydane: (2011)

The impact of servant leadership on employees attitudinal and behavioural outcomes
od: Brohi, Noor Ahmed, i wsp.
Wydane: (2018)

Organizational behaviour in hotels and restaurants : an international perspective /
od: Guerrier, Yvonne.
Wydane: (1999)

Empowerment and emotional dissonance : employee customer relationships in the Malaysian hotel industry /
od: Yuhanis Abdul Aziz.

Frontline : Technical papers & abstracts.
Wydane: (2000)

Frontline gastroenterology
Wydane: (2010)

Influence of psychological capital and person-environment fit on job attitudes and turnover intention among China 5-star hotels’ frontline employees
od: Yan, Zhen
Wydane: (2020)

Influence of psychological capital and person-environment fit on job attitudes and turnover intention among China 5-star hotels’ frontline employees
od: Yan, Zhen
Wydane: (2020)

Influence of psychological capital and person-environment fit on job attitudes and turnover intention among China 5-star hotels’ frontline employees /
od: Yan, Zhen,

Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
od: Mohd Shahril, Aslinda, i wsp.
Wydane: (2013)

The frontline leader : developing effective leadership skills /
od: Prentice, Ern.
Wydane: (2009)

ADL on the frontline published by the Anti-defamation League.
Wydane: (1991)

Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia
od: Mohd Shahril, Aslinda, i wsp.
Wydane: (2012)

Family incivility, emotional exhaustion, and hotel employees outcomes: a moderated mediation model
od: Zhen, Yan, i wsp.
Wydane: (2023)

Frontline and Factory Comparative Perspectives on the Chemical Industry at War, 1914-1924 /
Wydane: (2006)

Work psychology and organizational behaviour : managing the individual at work /
od: Hollway, Wendy.
Wydane: (1991)

Leadership and Organizational Outcomes Meta-Analysis of Empirical Studies /
Wydane: (2015)

Influence of destination attractiveness on satisfaction and environmentally responsible behaviour in marine parks
od: Mohammed, Nadzirah, i wsp.
Wydane: (2020)

Conceptualising the service excellence and its antecedents: the development of the structural equation model
od: Abdul Aziz, Yuhanis, i wsp.
Wydane: (2010)

Tourism policy development: a Malaysian experience
od: Awang, Khairil Wahidin, i wsp.
Wydane: (2010)

Tourism landscape: understanding the swiftlet “hotel” phenomenon
od: Awang, Khairil Wahidin, i wsp.
Wydane: (2015)

Influence of destination attractiveness on place satisfaction and environmentally responsible behaviour in marine parks
od: Nadzirah Mohammed, i wsp.
Wydane: (2021)

Influence of destination attractiveness on place satisfaction and environmentally responsible behaviour in marine parks
od: Mohammed, Nadzirah, i wsp.
Wydane: (2020)

Antecedents of organizational commitment and the effects on selected productivity-related outcomes among public employees in Malaysia /
od: Razali Mat Zin.
Wydane: (1999)

Uncovering the hidden intangible factors of hotel employees’ turnover intention during covid phenomenon
od: Chaichi, Kamelia, i wsp.
Wydane: (2024)

Effective Frontline Fundraising A Guide for Nonprofits, Political Candidates, and Advocacy Groups /
od: Stauch, Jeff., i wsp.
Wydane: (2011)

On the frontlines of the welfare state : how the fire service and police shape social problems /
od: Goetz, Barry,
Wydane: (2017)

Organizational behaviour /
od: Smith, Paul E.
Wydane: (2012)

Frontline cardiology : an off-the-fence guide for those who need a definitive answer to "What do I do next?" /
od: Fisher, Nick
Wydane: (2006)

Organizational behaviour : [essentials] /
od: McShane, Steven L.
Wydane: (2009)

Antecedents of organizational citizenship behavior and the mediating effect of organization commitment in the hotel industry
od: Jue, Xin Tan, i wsp.
Wydane: (2019)

Psychological contract breach and its influence on employee perception of organizational justice.
od: Omar, Zoharah, i wsp.
Wydane: (2011)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
od: Chan, Wei Leong
Wydane: (2018)

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
od: Chan, Wei Leong
Wydane: (2018)

Antecedents of emotional labour and effects on burnout and customer service orientation among frontline employees of Malaysian hoteliers /
od: Karimi, Roza,

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry /
od: Chan, Wei Leong,