Sade, A. B. (1997). Customer service: Management commitment and performance within industrial manufacturing firms. Academy of Marketing Science.
Trích dẫn kiểu ChicagoSade, A. Bakar. Customer Service: Management Commitment and Performance Within Industrial Manufacturing Firms. Academy of Marketing Science, 1997.
Trích dẫn MLASade, A. Bakar. Customer Service: Management Commitment and Performance Within Industrial Manufacturing Firms. Academy of Marketing Science, 1997.
Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.