Consumer complaining behavior : consumers' evaluations on service recovery strategies
Much of the service recovery research to date has attempted to identify and classify service encounters from either the customer's or employee's perspective. This research tends to examine the relative importance of service recovery activities in determining overall satisfaction and conseq...
Uloženo v:
| Hlavní autor: | |
|---|---|
| Médium: | Diplomová práce |
| Jazyk: | English English |
| Vydáno: |
2001
|
| Témata: | |
| On-line přístup: | http://psasir.upm.edu.my/id/eprint/77917/1/t%20GSM%202001%2018%20%281900118322%29.pdf |
| Tagy: |
Přidat tag
Žádné tagy, Buďte první, kdo otaguje tento záznam!
|