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Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia

Specialty coffeehouse was a fast growing industry ever since it was introduced to Malaysia in early 1996. Among the established specialty coffeehouse were Coffee Bean & Tea Leaf, Starbucks Coffee and Gloria Jean's Coffee. If the local coffeehouse and restaurant would like to be as competiti...

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Bibliografiske detaljer
Hovedforfatter:	Teh, Chean Boon
Format:	Thesis
Sprog:	English
Udgivet:	2002
Fag:	Consumer satisfaction - Malaysia
Online adgang:	http://psasir.upm.edu.my/id/eprint/91490/1/GSM%202002%209%20UPM%20IR.pdf
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
af: Teh, Chean Boon
Udgivet: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia /
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Consumer satisfaction and return patronage in specialty to coffeehouse in Malaysia
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Consumer complaining behavior : consumers' evaluations on service recovery strategies
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Customer satisfaction : the other half of your job /
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Measuring customer satisfaction : development and use of questionnaires /
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Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley /
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The role of employee effort in customer satisfaction during service encounter /
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Measuring and managing customer satisfaction : going for the gold /
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Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria /
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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
af: Vavra, Terry G.
Udgivet: (1997)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
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Udgivet: (1997)

Your rights as a consumer : a guide to sale of goods hire-purchase small claims tribunals /
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Udgivet: (1986)

General consumers' perception on public and private hospital service quality in Klang Valley /
af: Fong, Phooi See.

Customer satisfaction : how to maximize, measure and marke your company's "ultimate product" /
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Udgivet: (1991)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
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af: Allen, Derek R., 1959-.
Udgivet: (2000)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
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Udgivet: (2019)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia /
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Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia
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Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia /
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Critical success factors of budget hotel performance and mediating role of customer satisfaction /
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Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
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Udgivet: (1999)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel /
af: Sabri Ahmad,

Determinants of choice of private hospital by consumers in Malaysia
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Udgivet: (2002)

Determinants of choice of private hospital by consumers in Malaysia /
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User satisfaction with the daylighting design at a Malaysian Public University Library
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User satisfaction with the daylighting design at a Malaysian Public University Library /
af: Bagheri, Shakiba.
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Measuring customer satisfaction : survey design, use, and statistical analysis methods /
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
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