Slika na naslovnici

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia

Specialty coffeehouse was a fast growing industry ever since it was introduced to Malaysia in early 1996. Among the established specialty coffeehouse were Coffee Bean & Tea Leaf, Starbucks Coffee and Gloria Jean's Coffee. If the local coffeehouse and restaurant would like to be as competiti...

Shranjeno v:

Bibliografske podrobnosti
Glavni avtor:	Teh, Chean Boon
Format:	Thesis
Jezik:	English
Izdano:	2002
Teme:	Consumer satisfaction - Malaysia
Online dostop:	http://psasir.upm.edu.my/id/eprint/91490/1/GSM%202002%209%20UPM%20IR.pdf
Oznake:	Označite Brez oznak, prvi označite!

Podobne knjige/članki

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.
od: Teh, Chean Boon
Izdano: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia /
od: Teh, Chean Boon,

Consumer satisfaction and return patronage in specialty to coffeehouse in Malaysia
od: Teh, Chean Boon
Izdano: (2002)

Consumer complaining behavior : consumers' evaluations on service recovery strategies /
od: Norzie Iriani Ahmad,

Consumer complaining behavior : consumers' evaluations on service recovery strategies
od: Ahmad, Norzie Iriani
Izdano: (2001)

Measuring customer satisfaction /
od: Gerson, Richard F.
Izdano: (1993)

Customer satisfaction : the other half of your job /
od: Scott, Dru.

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
od: A. Rahman, Mohd. Khirzanbadzli
Izdano: (2016)

How to measure customer satisfaction /
od: Hill, Nigel, 1952-
Izdano: (1999)

Measuring customer satisfaction : development and use of questionnaires /
od: Hayes, Bob E., 1963- .
Izdano: (1992)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley /
od: Zainurin Dahari,

The role of employee effort in customer satisfaction during service encounter /
od: Rafizah Othman.

Measuring and managing customer satisfaction : going for the gold /
od: Kessler, Sheila.
Izdano: (1996)

Measuring and managing customer satisfaction : going for the gold /
od: Kessler, Sheila.
Izdano: (1996)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
od: Chinedu, Anyanwu Hilary
Izdano: (2017)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria /
od: Chinedu, Anyanwu Hilary
Izdano: (2017)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
od: Vavra, Terry G.
Izdano: (1997)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
od: Vavra, Terry G.
Izdano: (1997)

Your rights as a consumer : a guide to sale of goods hire-purchase small claims tribunals /
od: Tay, Catherine Swee Kian.
Izdano: (1986)

General consumers' perception on public and private hospital service quality in Klang Valley /
od: Fong, Phooi See.

Customer satisfaction : how to maximize, measure and marke your company's "ultimate product" /
od: Hanan, Mack.
Izdano: (1991)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
od: Dahari, Zainurin
Izdano: (2001)

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
od: Obodoechi, Acho Kenneth
Izdano: (2020)

Journal of consumer satisfaction, dissatisfaction, and complaining behavior CS/D & CB.
Izdano: (1988)

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
od: Allen, Derek R., 1959-.
Izdano: (2000)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
od: Ebrahimian, Mahshid
Izdano: (2019)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia /
od: Ebrahimian, Mahshid,

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia
od: Mohd Paiz, Nur Ain
Izdano: (2021)

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia /
od: Nur Ain Mohd Paiz,

Critical success factors of budget hotel performance and mediating role of customer satisfaction
od: Nazari, Narges
Izdano: (2019)

Critical success factors of budget hotel performance and mediating role of customer satisfaction /
od: Nazari Narges,

Researching customer satisfaction & loyalty : how to find out what people really think /
od: Szwarc, Paul.
Izdano: (2005)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
od: Ahmad, Sabri
Izdano: (1999)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel /
od: Sabri Ahmad,

Determinants of choice of private hospital by consumers in Malaysia
od: Nasrijal, Neliza Hilmy
Izdano: (2002)

Determinants of choice of private hospital by consumers in Malaysia /
od: Neliza Hilmy Nasrijal,

User satisfaction with the daylighting design at a Malaysian Public University Library
od: Bagheri, Shakiba
Izdano: (2015)

User satisfaction with the daylighting design at a Malaysian Public University Library /
od: Bagheri, Shakiba.
Izdano: (2015)

Measuring customer satisfaction : survey design, use, and statistical analysis methods /
od: Hayes, Bob E., 1963- .
Izdano: (1998)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
od: Hayes, Bob E., 1963-.
Izdano: (2008)