A cognitive-affective-behavioral responses of Customer Experience (CAB-CE) model for service delivery improvement in the healthcare industry

by Wan Mustaffa, Wan Salmuni, Abdul Rahman, Rafiduraida, Ab Wahid, Hariyaty, Ahmad, Noor Lela, Ali @ Hamid, Mass Hareeza, A. Jalil, Emy Ezura
Published 2020