Author Search Results

1

Cover Image

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

by Chan, Wei Leong
Published 2018

View full text

Thesis

2

Cover Image

Comparing restaurant service failure and recovery between online and offline complaint channels

by Chan, Wei Leong
Published 2013

View full text

Thesis

3

Cover Image

Comparing restaurant service failure and recovery between online and offline complaint channels

by Chan, Wei Leong
Published 2013

View full text

Thesis

4

Cover Image

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

by Chan, Wei Leong
Published 2018

View full text

Thesis

5

Cover Image

Comparing restaurant service failure and recovery between online and offline complaint channels /

by Chan, Wei Leong.
Published 2013

Thesis Book

6

Cover Image

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry /

by Chan, Wei Leong,

Thesis Book

7

Cover Image

The product-related failures in restaurants

by Chan, Wei Leong, Wan Hassan, Wan Melissa, Boo, Huey Chern
Published 2014

View full text

Article

8

Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

by Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng
Published 2019

View full text

Article