Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

بواسطة Chan, Wei Leong
منشور في 2018

Comparing restaurant service failure and recovery between online and offline complaint channels

بواسطة Chan, Wei Leong
منشور في 2013

Comparing restaurant service failure and recovery between online and offline complaint channels

بواسطة Chan, Wei Leong
منشور في 2013

Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

بواسطة Chan, Wei Leong
منشور في 2018

The product-related failures in restaurants

بواسطة Chan, Wei Leong, Wan Hassan, Wan Melissa, Boo, Huey Chern
منشور في 2014

Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

بواسطة Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng
منشور في 2019