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Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

由 Chan, Wei Leong
出版 2018

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Comparing restaurant service failure and recovery between online and offline complaint channels

由 Chan, Wei Leong
出版 2013

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Comparing restaurant service failure and recovery between online and offline complaint channels

由 Chan, Wei Leong
出版 2013

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Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

由 Chan, Wei Leong
出版 2018

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Comparing restaurant service failure and recovery between online and offline complaint channels /

由 Chan, Wei Leong.
出版 2013

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Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry /

由 Chan, Wei Leong,

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7

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The product-related failures in restaurants

由 Chan, Wei Leong, Wan Hassan, Wan Melissa, Boo, Huey Chern
出版 2014

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Article

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Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

由 Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng
出版 2019

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Article