More structured workshops for customer care /

by Cook, Sarah.
Published 1993

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization /

by Cook, Sarah.
Published 1997

Practical benchmarking : a manager's guide to creating a competitive advantage /

by Cook, Sarah.
Published 1997

Customer care : how to create an effective customer focus /

by Cook, Sarah.
Published 2000

Countries at the crossroads : an analysis of democratic governance /

Published 2010