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Long, John O.
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Long, John O.
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1
ITIL Version 3 at a Glance Information Quick Reference /
by
Long
,
John
O
.
,
Long
,
John
O
.
Published 2008
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2
ITIL® 2011 At a Glance
by
Long
,
John
O
.
,
Long
,
John
O
.
Published 2012
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