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Plowman, Brian.
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Plowman, Brian.
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Activity based management : improving processes and profitability /
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Plowman
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Brian
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Published 2001
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2
High value, low cost : how to create profitable customer delight /
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Plowman
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Brian
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Published 1994
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3
Quality management handbook /
Published 1992
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Brian
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Total quality management
Activity-based costing
Consumer satisfaction
Management
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