Designing feedback : performance measures for continuous improverment /

by Thor, Carl G.
Published 2001

Practical benchmarking for mutual improvement /

by Thor, Carl G.
Published 1995

The TQM trilogy : using ISO 9000, the Deming Prize, and the Baldrige Award to establish a system for total quality management /

by Mahoney, Francis Xavier, 1931- .
Published 1994