Services marketing : intergrating customer focus across the firm /

by Zeithaml, Valarie A.
Published 2003

Delivering quality service : balancing customer perceptions and expectations /

by Zeithaml, Valarie A.
Published 1990

Services marketing : integrating customer focus across the firm /

by Zeithaml, Valarie A.
Published 2018

Delivering quality service : balancing customer perceptions and expectations /

by Zeithaml, Valarie A.
Published 1990

Services marketing : integrating customer focus across the firm /

by Zeithaml, Valarie A.
Published 2006

Services marketing : integrating customer focus across the firm /

by Zeithaml, Valarie A.,, Bitner, Mary Jo.,, Gremler, Dwayne D.,
Published 2013