Sharing hidden know-how : how managers solve thorny problems with the knowledge jam /

"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge cap...

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Detalles Bibliográficos
Autor Principal: Pugh, Katrina B.
Formato: Libro
Idioma:English
Publicado: San Francisco, CA : Jossey-Bass, 2011.
Series:-b us non-franchise leadership ; 387.
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