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The difficult parent : an educator's guide to handling aggressive behavior /

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Bibliografische gegevens
Hoofdauteur: Jaksec, Charles M.
Formaat: Boek
Taal:English
Gepubliceerd in: Thousand Oaks, Calif. : Corwin Press, 2005.
Onderwerpen:
Parent-teacher relationships > Handbooks, manuals, etc.
Aggressiveness > Prevention > Handbooks, manuals, etc.
Communication in education > Handbooks, manuals, etc.
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Inhoudsopgave:
  • A genuine concern for school personnel
  • The reactive nature of education
  • Confrontational parents and your colleagues
  • The RAID approach
  • RAID step one : recognizing the potential for a volatile encounter
  • RAID step two : assessing your ability to emotionally handle the situation
  • RAID step three : identifying your advantages
  • RAID step four : diffusing anger during initial approach and greeting
  • Putting the RAID approach to work
  • The worst-case scenario
  • and after
  • Four great questions
  • Resource A : traumatic stress reactions questionnaire.

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