The difficult parent : an educator's guide to handling aggressive behavior /
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| Язык: | English |
| Опубликовано: |
Thousand Oaks, Calif. :
Corwin Press,
2005.
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Оглавление:
- A genuine concern for school personnel
- The reactive nature of education
- Confrontational parents and your colleagues
- The RAID approach
- RAID step one : recognizing the potential for a volatile encounter
- RAID step two : assessing your ability to emotionally handle the situation
- RAID step three : identifying your advantages
- RAID step four : diffusing anger during initial approach and greeting
- Putting the RAID approach to work
- The worst-case scenario
- and after
- Four great questions
- Resource A : traumatic stress reactions questionnaire.