The lifebelt : the definitive guide to managing customer retention /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Chichester :
John Wiley & Sons.,
2001.
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| Subjects: | |
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| Physical Description: | 292p. : ill. ; 23cm. |
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| ISBN: | 0471498181 |