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Bibliographic Details
Main Author:	Hirko, Buff.
Other Authors:	Ross, Mary Bucher, 1948- .
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 2004.
Subjects:	Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Training of. Reference librarians > In-service training.
Online Access:	Table of contents
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Table of contents