Sense and Respond The Journey to Customer Purpose /
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and...
Saved in:
| Main Authors: | , , |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London :
Palgrave Macmillan UK : Imprint: Palgrave Macmillan,
2005.
|
| Edition: | 1st ed. 2005. |
| Subjects: | |
| Online Access: | https://doi.org/10.1057/9780230508149 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|