Telephone and Helpdesk Skills A Guide to Professional English /
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, NY :
Springer New York : Imprint: Springer,
2014.
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| Edition: | 1st ed. 2014. |
| Series: | Guides to Professional English
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| Subjects: | |
| Online Access: | https://doi.org/10.1007/978-1-4939-0638-3 |
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Table of Contents:
- Preparing for Calls
- Making a Call
- Leaving a Message with the Switchboard Operator
- Voicemail and Answering Machines
- Receiving Calls
- Finding Out About Another Company, Giving Information About Your Company
- Chasing
- Dealing with Difficult Callers and Unhelpful Staff
- Improving Your Telephone Manner
- Working on a Helpdesk: Key Issues
- Helpdesk: Dealing with Customers
- Calling a Helpdesk.- What to Do and Say if You Don't Understand
- Using the Web and TV to Improve Your Listening Skills
- Pronunciation: Word and Sentence Stress
- Example Telephone Dialogs
- Useful Phrases.