Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

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Xehetasun bibliografikoak
Erakunde egilea: SpringerLink (Online service)
Beste egile batzuk: Emrouznejad, Ali. (Argitaratzailea, http://id.loc.gov/vocabulary/relators/edt), Cabanda, Emilyn. (Argitaratzailea, http://id.loc.gov/vocabulary/relators/edt)
Formatua: Baliabide elektronikoa eBook
Hizkuntza:English
Argitaratua: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Edizioa:1st ed. 2014.
Saila:International Series in Operations Research & Management Science, 215
Gaiak:
Sarrera elektronikoa:https://doi.org/10.1007/978-3-662-43437-6
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