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Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

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Bibliografske podrobnosti
Korporativna značnica:	SpringerLink (Online service)
Drugi avtorji:	Emrouznejad, Ali. (Editor, http://id.loc.gov/vocabulary/relators/edt), Cabanda, Emilyn. (Editor, http://id.loc.gov/vocabulary/relators/edt)
Format:	Elektronski eKnjiga
Jezik:	English
Izdano:	Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Izdaja:	1st ed. 2014.
Serija:	International Series in Operations Research & Management Science, 215
Teme:	Operations research. Decision making. Management science. Production management. Operations Research/Decision Theory. Operations Research, Management Science. Operations Management.
Online dostop:	https://doi.org/10.1007/978-3-662-43437-6
Oznake:	Označite Brez oznak, prvi označite!

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