Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...
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| 企業作者: | |
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| 其他作者: | , |
| 格式: | 電子 電子書 |
| 語言: | English |
| 出版: |
Berlin, Heidelberg :
Springer Berlin Heidelberg : Imprint: Springer,
2014.
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| 版: | 1st ed. 2014. |
| 叢編: | International Series in Operations Research & Management Science,
215 |
| 主題: | |
| 在線閱讀: | https://doi.org/10.1007/978-3-662-43437-6 |
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