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Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

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Detalhes bibliográficos
Autor Corporativo: SpringerLink (Online service)
Outros Autores: Emrouznejad, Ali. (Editor, http://id.loc.gov/vocabulary/relators/edt), Cabanda, Emilyn. (Editor, http://id.loc.gov/vocabulary/relators/edt)
Formato: Recurso Eletrônico livro eletrônico
Idioma:English
Publicado em: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Edição:1st ed. 2014.
coleção:International Series in Operations Research & Management Science, 215
Assuntos:
Operations research.
Decision making.
Management science.
Production management.
Operations Research/Decision Theory.
Operations Research, Management Science.
Operations Management.
Acesso em linha:https://doi.org/10.1007/978-3-662-43437-6
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https://doi.org/10.1007/978-3-662-43437-6

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