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Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer

A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction...

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Main Author: Awang, Mohamad
Format: Thesis
Language:English
English
Published: 2000
Subjects:
Engineering management
Total quality management
Online Access:http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf
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spelling oai:psasir.upm.edu.my:10461 http://psasir.upm.edu.my/id/eprint/10461/ Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer Awang, Mohamad A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction of the Phase I matrix house of quality (HOQ). Based on customer importance rating (IR) and complaints, the priority VOC related to ergonomics, performance, safety, and economy aspects of the LOK sprayer were determined. The VOC were comfortable tank, stable, less pumping, comfortable strap, light in weight, durable strap, durable trigger, durable washer/rubber seals, durable tank, selection of nozzle, and no leaking. Through the analysis of HOQ, the priority technical requirements of the LOK sprayers were finally derived based on their high relationship with the priority VOC. The prioritized technical requirements were overall weight, leakage limit, level of body contour, height, width, depth, setting' price, tank material, lance length, strap width, length, softness level, easy to adjust, pumping frequency, setting pressure, trigger material and nozzle compatibility. The nature and degree of change to some technical requirements as caused by changes in some others could be systematically identified through a co-relationship matrix. Through these priority technical requirements which highly correspond to the VOC of the LOK sprayers, the manufacturer will have a guideline to focus on specification improvement of the LOK sprayers in the search to systematically meet the users' requirements. Finally, these improvements are able to increase the users' satisfaction towards manufactured LOK sprayers as the prioritized technical requirements are associated with items of their concern. 2000-04 Thesis NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf Awang, Mohamad (2000) Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer. Masters thesis, Universiti Putra Malaysia. Engineering management Total quality management English
institution UPM IR
collection UPM IR
language English
English
topic Engineering management
Total quality management
spellingShingle Engineering management
Total quality management
Awang, Mohamad
Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
description A need to improve the present lever operated knapsack (LOK) sprayer specifications by referring to its users' specific wants and needs or voices of customers (VOC) was proposed. Quality function deployment (QFD) was adopted to systematically determine the priority items through the construction of the Phase I matrix house of quality (HOQ). Based on customer importance rating (IR) and complaints, the priority VOC related to ergonomics, performance, safety, and economy aspects of the LOK sprayer were determined. The VOC were comfortable tank, stable, less pumping, comfortable strap, light in weight, durable strap, durable trigger, durable washer/rubber seals, durable tank, selection of nozzle, and no leaking. Through the analysis of HOQ, the priority technical requirements of the LOK sprayers were finally derived based on their high relationship with the priority VOC. The prioritized technical requirements were overall weight, leakage limit, level of body contour, height, width, depth, setting' price, tank material, lance length, strap width, length, softness level, easy to adjust, pumping frequency, setting pressure, trigger material and nozzle compatibility. The nature and degree of change to some technical requirements as caused by changes in some others could be systematically identified through a co-relationship matrix. Through these priority technical requirements which highly correspond to the VOC of the LOK sprayers, the manufacturer will have a guideline to focus on specification improvement of the LOK sprayers in the search to systematically meet the users' requirements. Finally, these improvements are able to increase the users' satisfaction towards manufactured LOK sprayers as the prioritized technical requirements are associated with items of their concern.
format Thesis
author Awang, Mohamad
author_facet Awang, Mohamad
author_sort Awang, Mohamad
title Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_short Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_full Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_fullStr Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_full_unstemmed Application of Quality Function Deployment (QFD) to a Lever Operated Knapsack (LOK) Sprayer
title_sort application of quality function deployment (qfd) to a lever operated knapsack (lok) sprayer
publishDate 2000
url http://psasir.upm.edu.my/id/eprint/10461/1/FK_2000_9_A.pdf
_version_ 1782718177427324928
score 12.935284

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