The role of intelligent agents in customer knowledge management
Customers are known as a brilliant source of knowledge for the companies, because they gain knowledge and expertise while selecting and using products or services. Customer knowledge management is a new stage of relationship management between organizations and the customers. Most of the models in t...
Zapisane w:
| Główni autorzy: | , , |
|---|---|
| Format: | Artykuł |
| Język: | English |
| Wydane: |
Academic Journals
2011
|
| Dostęp online: | http://psasir.upm.edu.my/id/eprint/22776/1/22776.pdf |
| Etykiety: |
Dodaj etykietę
Nie ma etykietki, Dołącz pierwszą etykiete!
|