Influence of Critical Soft Factors on Quality Improvement and Organizational Performance

This study was to determine the relationships of selected variables, namely management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship in predicting quality improvement (QI) and their relationships to organizational performan...

Full description

Saved in:
Bibliographic Details
Main Author: Abdullah, Muhammad Madi
Format: Thesis
Language:English
English
Published: 2007
Subjects:
Online Access:http://psasir.upm.edu.my/id/eprint/4829/1/FPP_2007_9a.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!