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Sharia compliance service quality metrics for e-commerce: an exploratory analysis

Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster...

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Main Authors: Ribadu, Mohammed Bashir, Wan Ab. Rahman, Wan Nurhayati
Format: Conference or Workshop Item
Language:English
Published: School of Computing, UUM College of Arts and Sciences 2017
Online Access:http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf
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spelling oai:psasir.upm.edu.my:64454 http://psasir.upm.edu.my/id/eprint/64454/ Sharia compliance service quality metrics for e-commerce: an exploratory analysis Ribadu, Mohammed Bashir Wan Ab. Rahman, Wan Nurhayati Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce. Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce. School of Computing, UUM College of Arts and Sciences 2017 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf Ribadu, Mohammed Bashir and Wan Ab. Rahman, Wan Nurhayati (2017) Sharia compliance service quality metrics for e-commerce: an exploratory analysis. In: 6th International Conference on Computing and Informatics (ICOCI 2017), 25-27 Apr. 2017, Kuala Lumpur, Malaysia. (pp. 332-340).
institution UPM IR
collection UPM IR
language English
description Despite the rising call for Sharia compliance in e-commerce systems, yet there are no established service quality metrics that would ensure Muslim consumer trust, use and users satisfaction. Therefore, we prudently proffered Sharia compliance service quality metrics for e-commerce that would foster e-commerce use, user satisfaction and net benefits for the over 1.8 billion Muslims globally. By deducing extant e-commerce service quality metrics from literature and harnessing the opinion of Sharia compliance scholars/experts, an integrative Sharia compliance service quality metrics for e-commerce are proffered. Fundamentally, Sharia compliance assurance of e-commerce systems is found to be an essential service quality metric that will ensure Muslim consumer trust, use, user satisfaction and net benefits from e-commerce. Whereas, conventional e-commerce service quality best practices that are aimed at enhancing the welfare and devoid of Sharia violations are also deemed important service quality metrics for Sharia compliance. Because, providing pre-sale, during the sale and post-sale support services are vital in ensuring the Sharia obligation of eliminating uncertainties, risk, losses, displeasure and discord emanating from e-commerce.
format Conference or Workshop Item
author Ribadu, Mohammed Bashir
Wan Ab. Rahman, Wan Nurhayati
spellingShingle Ribadu, Mohammed Bashir
Wan Ab. Rahman, Wan Nurhayati
Sharia compliance service quality metrics for e-commerce: an exploratory analysis
author_facet Ribadu, Mohammed Bashir
Wan Ab. Rahman, Wan Nurhayati
author_sort Ribadu, Mohammed Bashir
title Sharia compliance service quality metrics for e-commerce: an exploratory analysis
title_short Sharia compliance service quality metrics for e-commerce: an exploratory analysis
title_full Sharia compliance service quality metrics for e-commerce: an exploratory analysis
title_fullStr Sharia compliance service quality metrics for e-commerce: an exploratory analysis
title_full_unstemmed Sharia compliance service quality metrics for e-commerce: an exploratory analysis
title_sort sharia compliance service quality metrics for e-commerce: an exploratory analysis
publisher School of Computing, UUM College of Arts and Sciences
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/64454/1/PID147-332-340e.pdf
_version_ 1819298314019930112
score 13.4562235

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