Omslagsbillede

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.

Specialty coffeehouse was a fast growing industry ever since it was introduced to Malaysia in early 1996. Among the established specialty coffeehouse were Coffee Bean & Tea Leaf, Starbucks Coffee and Gloria Jean's Coffee. If the local coffeehouse and restaurant would like to be as competiti...

Fuld beskrivelse

Saved in:

Bibliografiske detaljer
Hovedforfatter:	Teh, Chean Boon
Format:	Thesis
Sprog:	English English
Udgivet:	2002
Fag:	Consumer satisfaction - Malaysia
Online adgang:	http://psasir.upm.edu.my/id/eprint/77925/1/t%20GSM%202002%209%20%281900118333%29.pdf
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
af: Teh, Chean Boon
Udgivet: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia /
af: Teh, Chean Boon,

Consumer satisfaction and return patronage in specialty to coffeehouse in Malaysia
af: Teh, Chean Boon
Udgivet: (2002)

Consumer complaining behavior : consumers' evaluations on service recovery strategies /
af: Norzie Iriani Ahmad,

Consumer complaining behavior : consumers' evaluations on service recovery strategies
af: Ahmad, Norzie Iriani
Udgivet: (2001)

Measuring customer satisfaction /
af: Gerson, Richard F.
Udgivet: (1993)

Customer satisfaction : the other half of your job /
af: Scott, Dru.

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
af: A. Rahman, Mohd. Khirzanbadzli
Udgivet: (2016)

How to measure customer satisfaction /
af: Hill, Nigel, 1952-
Udgivet: (1999)

Measuring customer satisfaction : development and use of questionnaires /
af: Hayes, Bob E., 1963- .
Udgivet: (1992)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley /
af: Zainurin Dahari,

The role of employee effort in customer satisfaction during service encounter /
af: Rafizah Othman.

Measuring and managing customer satisfaction : going for the gold /
af: Kessler, Sheila.
Udgivet: (1996)

Measuring and managing customer satisfaction : going for the gold /
af: Kessler, Sheila.
Udgivet: (1996)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
af: Chinedu, Anyanwu Hilary
Udgivet: (2017)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria /
af: Chinedu, Anyanwu Hilary
Udgivet: (2017)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
af: Vavra, Terry G.
Udgivet: (1997)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
af: Vavra, Terry G.
Udgivet: (1997)

Your rights as a consumer : a guide to sale of goods hire-purchase small claims tribunals /
af: Tay, Catherine Swee Kian.
Udgivet: (1986)

General consumers' perception on public and private hospital service quality in Klang Valley /
af: Fong, Phooi See.

Customer satisfaction : how to maximize, measure and marke your company's "ultimate product" /
af: Hanan, Mack.
Udgivet: (1991)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
af: Dahari, Zainurin
Udgivet: (2001)

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
af: Obodoechi, Acho Kenneth
Udgivet: (2020)

Journal of consumer satisfaction, dissatisfaction, and complaining behavior CS/D & CB.
Udgivet: (1988)

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
af: Allen, Derek R., 1959-.
Udgivet: (2000)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
af: Ebrahimian, Mahshid
Udgivet: (2019)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia /
af: Ebrahimian, Mahshid,

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia
af: Mohd Paiz, Nur Ain
Udgivet: (2021)

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia /
af: Nur Ain Mohd Paiz,

Critical success factors of budget hotel performance and mediating role of customer satisfaction
af: Nazari, Narges
Udgivet: (2019)

Critical success factors of budget hotel performance and mediating role of customer satisfaction /
af: Nazari Narges,

Researching customer satisfaction & loyalty : how to find out what people really think /
af: Szwarc, Paul.
Udgivet: (2005)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
af: Ahmad, Sabri
Udgivet: (1999)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel /
af: Sabri Ahmad,

Determinants of choice of private hospital by consumers in Malaysia
af: Nasrijal, Neliza Hilmy
Udgivet: (2002)

Determinants of choice of private hospital by consumers in Malaysia /
af: Neliza Hilmy Nasrijal,

User satisfaction with the daylighting design at a Malaysian Public University Library
af: Bagheri, Shakiba
Udgivet: (2015)

User satisfaction with the daylighting design at a Malaysian Public University Library /
af: Bagheri, Shakiba.
Udgivet: (2015)

Measuring customer satisfaction : survey design, use, and statistical analysis methods /
af: Hayes, Bob E., 1963- .
Udgivet: (1998)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
af: Hayes, Bob E., 1963-.
Udgivet: (2008)