封面图片

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia.

Specialty coffeehouse was a fast growing industry ever since it was introduced to Malaysia in early 1996. Among the established specialty coffeehouse were Coffee Bean & Tea Leaf, Starbucks Coffee and Gloria Jean's Coffee. If the local coffeehouse and restaurant would like to be as competiti...

Saved in:

书目详细资料
主要作者:	Teh, Chean Boon
格式:	Thesis
语言:	English English
出版:	2002
主题:	Consumer satisfaction - Malaysia
在线阅读:	http://psasir.upm.edu.my/id/eprint/77925/1/t%20GSM%202002%209%20%281900118333%29.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia
由: Teh, Chean Boon
出版: (2002)

Consumer satisfaction and return patronage in specialty coffeehouse in Malaysia /
由: Teh, Chean Boon,

Consumer satisfaction and return patronage in specialty to coffeehouse in Malaysia
由: Teh, Chean Boon
出版: (2002)

Consumer complaining behavior : consumers' evaluations on service recovery strategies /
由: Norzie Iriani Ahmad,

Consumer complaining behavior : consumers' evaluations on service recovery strategies
由: Ahmad, Norzie Iriani
出版: (2001)

Measuring customer satisfaction /
由: Gerson, Richard F.
出版: (1993)

Customer satisfaction : the other half of your job /
由: Scott, Dru.

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
由: A. Rahman, Mohd. Khirzanbadzli
出版: (2016)

How to measure customer satisfaction /
由: Hill, Nigel, 1952-
出版: (1999)

Measuring customer satisfaction : development and use of questionnaires /
由: Hayes, Bob E., 1963- .
出版: (1992)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley /
由: Zainurin Dahari,

The role of employee effort in customer satisfaction during service encounter /
由: Rafizah Othman.

Measuring and managing customer satisfaction : going for the gold /
由: Kessler, Sheila.
出版: (1996)

Measuring and managing customer satisfaction : going for the gold /
由: Kessler, Sheila.
出版: (1996)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
由: Chinedu, Anyanwu Hilary
出版: (2017)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria /
由: Chinedu, Anyanwu Hilary
出版: (2017)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
由: Vavra, Terry G.
出版: (1997)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
由: Vavra, Terry G.
出版: (1997)

Your rights as a consumer : a guide to sale of goods hire-purchase small claims tribunals /
由: Tay, Catherine Swee Kian.
出版: (1986)

General consumers' perception on public and private hospital service quality in Klang Valley /
由: Fong, Phooi See.

Customer satisfaction : how to maximize, measure and marke your company's "ultimate product" /
由: Hanan, Mack.
出版: (1991)

Consumer behavior in shopping malls : an exploratory study amongst students from institutions of higher learning at Klang Valley
由: Dahari, Zainurin
出版: (2001)

Influence of customer orientation and internal marketing on job satisfaction among employees in banking industry in Lagos, Nigeria
由: Obodoechi, Acho Kenneth
出版: (2020)

Journal of consumer satisfaction, dissatisfaction, and complaining behavior CS/D & CB.
出版: (1988)

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
由: Allen, Derek R., 1959-.
出版: (2000)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia
由: Ebrahimian, Mahshid
出版: (2019)

Antecedents of behavioural intention and prioritization of restaurant attributes affecting customer satisfaction at casual dining restaurants in the Klang Valley, Malaysia /
由: Ebrahimian, Mahshid,

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia
由: Mohd Paiz, Nur Ain
出版: (2021)

Factors influencing mobile shoppers’ satisfaction and repurchase intention in mobile shopping in Malaysia /
由: Nur Ain Mohd Paiz,

Critical success factors of budget hotel performance and mediating role of customer satisfaction
由: Nazari, Narges
出版: (2019)

Critical success factors of budget hotel performance and mediating role of customer satisfaction /
由: Nazari Narges,

Researching customer satisfaction & loyalty : how to find out what people really think /
由: Szwarc, Paul.
出版: (2005)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
由: Ahmad, Sabri
出版: (1999)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel /
由: Sabri Ahmad,

Determinants of choice of private hospital by consumers in Malaysia
由: Nasrijal, Neliza Hilmy
出版: (2002)

Determinants of choice of private hospital by consumers in Malaysia /
由: Neliza Hilmy Nasrijal,

User satisfaction with the daylighting design at a Malaysian Public University Library
由: Bagheri, Shakiba
出版: (2015)

User satisfaction with the daylighting design at a Malaysian Public University Library /
由: Bagheri, Shakiba.
出版: (2015)

Measuring customer satisfaction : survey design, use, and statistical analysis methods /
由: Hayes, Bob E., 1963- .
出版: (1998)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
由: Hayes, Bob E., 1963-.
出版: (2008)