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Influential determinants of international students' satisfaction in higher education

It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually...

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Main Authors: Daud, Nureezan, Ali, Noor Azman, Jantan, Amer Hamzah
Format: Article
Language:English
Published: Blue Eyes Intelligence Engineering & Sciences Publication 2019
Online Access:http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf
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spelling oai:psasir.upm.edu.my:80271 http://psasir.upm.edu.my/id/eprint/80271/ Influential determinants of international students' satisfaction in higher education Daud, Nureezan Ali, Noor Azman Jantan, Amer Hamzah It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually investigate and identify the factors that contribute to students’ satisfaction. Hence, this study seeks to identify the influential determinants of international students’ satisfaction in higher education and to examine the relationships between perception, costs, reputation, lecturers’ expertise, learning environment, facilities and course structure towards international students’ satisfaction. A total of 281 international postgraduate students at public HEI in Malaysia participated in this study. Data of this study was to examine using the Multiple Regression Analysis. Results of the study revealed learning environment factor as the most influential determinant of international students’ satisfaction. Results also proved that except for costs and reputation, other service quality factors namely, perception, lecturers’ expertise, facilities, learning environment, and course structure were found to influence international students’ satisfaction significantly. This study provides insights to HEIs to better design their internationalization strategies and bridge the academic gap by highlighting the importance of continuously improving the learning environment in HEIs to increase international students’ satisfaction. Blue Eyes Intelligence Engineering & Sciences Publication 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf Daud, Nureezan and Ali, Noor Azman and Jantan, Amer Hamzah (2019) Influential determinants of international students' satisfaction in higher education. International Journal of Recent Technology and Engineering, 8 (2s11). pp. 389-397. ISSN 2277-3878 https://www.google.com/search?client=firefox-b-d&q=Influential+Determinants+of+International+Students%E2%80%9F+Satisfaction+in+Higher+Education 10.35940/ijrte.B1091.0982S1119
institution UPM IR
collection UPM IR
language English
description It has been argued that international students’ satisfaction level is crucial in measuring HEIs performance in the globalized higher education market. However, as satisfaction level is hard to define because it is based on students’ perception and experience, there is a need for HEIs to continually investigate and identify the factors that contribute to students’ satisfaction. Hence, this study seeks to identify the influential determinants of international students’ satisfaction in higher education and to examine the relationships between perception, costs, reputation, lecturers’ expertise, learning environment, facilities and course structure towards international students’ satisfaction. A total of 281 international postgraduate students at public HEI in Malaysia participated in this study. Data of this study was to examine using the Multiple Regression Analysis. Results of the study revealed learning environment factor as the most influential determinant of international students’ satisfaction. Results also proved that except for costs and reputation, other service quality factors namely, perception, lecturers’ expertise, facilities, learning environment, and course structure were found to influence international students’ satisfaction significantly. This study provides insights to HEIs to better design their internationalization strategies and bridge the academic gap by highlighting the importance of continuously improving the learning environment in HEIs to increase international students’ satisfaction.
format Article
author Daud, Nureezan
Ali, Noor Azman
Jantan, Amer Hamzah
spellingShingle Daud, Nureezan
Ali, Noor Azman
Jantan, Amer Hamzah
Influential determinants of international students' satisfaction in higher education
author_facet Daud, Nureezan
Ali, Noor Azman
Jantan, Amer Hamzah
author_sort Daud, Nureezan
title Influential determinants of international students' satisfaction in higher education
title_short Influential determinants of international students' satisfaction in higher education
title_full Influential determinants of international students' satisfaction in higher education
title_fullStr Influential determinants of international students' satisfaction in higher education
title_full_unstemmed Influential determinants of international students' satisfaction in higher education
title_sort influential determinants of international students' satisfaction in higher education
publisher Blue Eyes Intelligence Engineering & Sciences Publication
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/80271/1/Influencing%20the%20mind%20of%20the%20consumers%20the%20role%20of%20the%20law.pdf
_version_ 1819299661603667968
score 13.4562235

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