Staff View: How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model

How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model

Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates....

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Main Authors:	Yan, Zhen, Mansor, Zuraina, Choo, Wei Chong, Abdullah, Abdul Rashid
Format:	Article
Language:	English
Published:	Dove Press 2021
Subjects:	Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China
Online Access:	http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf
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spelling	oai:psasir.upm.edu.my:97561 http://psasir.upm.edu.my/id/eprint/97561/ How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates. Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested. Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects. Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention. Conclusion: The findings implied that hoteliers should focus on employees' PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced. Dove Press 2021 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf Yan, Zhen and Mansor, Zuraina and Choo, Wei Chong and Abdullah, Abdul Rashid (2021) How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model. Psychology Research and Behavior Management, 14. pp. 185-197. ISSN 1179-1578 https://www.dovepress.com/how-to-reduce-employeesrsquo-turnover-intention-from-the-psychological-peer-reviewed-fulltext-article-PRBM Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China 10.2147/PRBM.S293839
institution	UPM IR
collection	UPM IR
language	English
topic	Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China
spellingShingle	Psychological capital; Organizational commitment; Job satisfaction; Turnover intention; Position; Four-star and five-star hotels in China Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
description	Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates. Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested. Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects. Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention. Conclusion: The findings implied that hoteliers should focus on employees' PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced.
format	Article
author	Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid
author_facet	Yan, Zhen Mansor, Zuraina Choo, Wei Chong Abdullah, Abdul Rashid
author_sort	Yan, Zhen
title	How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
title_short	How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
title_full	How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
title_fullStr	How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
title_full_unstemmed	How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
title_sort	how to reduce employees' turnover intention from the psychological perspective: a mediated moderation model
publisher	Dove Press
publishDate	2021
url	http://psasir.upm.edu.my/id/eprint/97561/1/ABSTRACT.pdf
_version_	1819300944659087360
score	13.4562235

How to reduce employees' turnover intention from the psychological perspective: a mediated moderation model

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