Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

by A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Wee, Hassnah
Published 2016

The influence of consumer complaint behaviour on relationship quality among Malaysian mobile phone services subscribers: complainers versus non-complainers

by A. Rahman, Mohd Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Othman, Abdul Kadir
Published 2016