The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: customer level analysis

par Ab Aziz, Yuhanis
Publié 2008

Service quality attributes of group package tour guides in Malaysia.

par Lee, Shin Ying, Ab. Aziz, Yuhanis
Publié 2013

Service guarantees : the impact on empowerment and five star hotels in Malaysia.

par Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin
Publié 2013

Environmental awareness, initiatives and performance in the small- and medium-scale enterprise hotel industry of Malaysia

par Hamzah, Hanafi, Ab. Karim, Shahrim, Ab. Aziz, Yuhanis, Kasim, Azilah
Publié 2020

The effect of Islamic attributes to consumer satisfaction: a meta-analysis

par Sumardi, Retno Santi, Mahomed, Anuar Shah Bali, Ab Aziz, Yuhanis

Examining the impact of visual presentations and online reviews on hotel booking intentions

par Amin, Dawood, Bali Mahomed, Anuar Shah, Ab Aziz, Yuhanis, Hashim, Haslinda
Publié 2021

A systematic literature review on sustainable production indicators to assess the sustainable performance of industries

par Abbass, Nazik Mahmoud, Abd Rahman, Azmawani, Ab. Aziz, Yuhanis, Sidek, Shafie
Publié 2019

Conceptualising the intrinsic and extrinsic push factors influencing international edu-tourists decision to study abroad: the Malaysia perspective

par Ojo, Bello Yekinni, Raja Yusof, Raja Nerina, Ab Aziz, Yuhanis, Awang, Khairil Wahidin
Publié 2014

Industry 4.0: the importance of innovation in adopting cloud computing among SMEs in Malaysia

par Sheikh Mokhtar, Siti Salwa, Bali Mohamed, Anuar Shah, Ab Aziz, Yuhanis, Ab. Rahman, Suhaimi
Publié 2020

The effect of video presentation on hotel booking intentions: a conceptual model

par Amin, Dawood, Mahomed, Anuar Shah Bali, Ab Aziz, Yuhanis, Hashim, Haslinda, Mohsin Ali, Rana
Publié 2019