Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia

by Mohd Shahril, Aslinda
Published 2014

Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia

by Mohd Shahril, Aslinda
Published 2014

Customer complaints and the effectiveness of service guarantees in the hotel industry

by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis
Published 2022

Service guarantees : the impact on empowerment and five star hotels in Malaysia.

by Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin
Published 2013

Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.

by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin
Published 2013

The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia

by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Published 2013

Relationship between the star and the hotel service guarantees of customer satisfaction

by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Published 2015

Impact of service guarantee on empowerment and employee motivation in four and five star hotels in Malaysia

by Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Published 2012