The effects of emotional dissonance and employee's empowerment on service quality and customer satisfaction perception: customer level analysis

por Ab Aziz, Yuhanis
Publicado em 2008

Service quality attributes of group package tour guides in Malaysia.

por Lee, Shin Ying, Ab. Aziz, Yuhanis
Publicado em 2013

Service guarantees : the impact on empowerment and five star hotels in Malaysia.

por Mohd Shahril, Aslinda, Ab Aziz, Yuhanis, Othman, Mohhidin
Publicado em 2013

Environmental awareness, initiatives and performance in the small- and medium-scale enterprise hotel industry of Malaysia

por Hamzah, Hanafi, Ab. Karim, Shahrim, Ab. Aziz, Yuhanis, Kasim, Azilah
Publicado em 2020

The effect of Islamic attributes to consumer satisfaction: a meta-analysis

por Sumardi, Retno Santi, Mahomed, Anuar Shah Bali, Ab Aziz, Yuhanis

Examining the impact of visual presentations and online reviews on hotel booking intentions

por Amin, Dawood, Bali Mahomed, Anuar Shah, Ab Aziz, Yuhanis, Hashim, Haslinda
Publicado em 2021

A systematic literature review on sustainable production indicators to assess the sustainable performance of industries

por Abbass, Nazik Mahmoud, Abd Rahman, Azmawani, Ab. Aziz, Yuhanis, Sidek, Shafie
Publicado em 2019

Conceptualising the intrinsic and extrinsic push factors influencing international edu-tourists decision to study abroad: the Malaysia perspective

por Ojo, Bello Yekinni, Raja Yusof, Raja Nerina, Ab Aziz, Yuhanis, Awang, Khairil Wahidin
Publicado em 2014

Industry 4.0: the importance of innovation in adopting cloud computing among SMEs in Malaysia

por Sheikh Mokhtar, Siti Salwa, Bali Mohamed, Anuar Shah, Ab Aziz, Yuhanis, Ab. Rahman, Suhaimi
Publicado em 2020

The effect of video presentation on hotel booking intentions: a conceptual model

por Amin, Dawood, Mahomed, Anuar Shah Bali, Ab Aziz, Yuhanis, Hashim, Haslinda, Mohsin Ali, Rana
Publicado em 2019